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Chase debit card Complaint - double charge - Chase visa debit
Chase debit card Complaint

Chase debit card Complaint

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double charge - Chase visa debit


went to my bank to withdraw 700 dollars from visa debit card. I received the funds. (I had over 840 on card) It is a debit card for TX . unemployment payments. The card had two holds on it vice one. That put the card in negative balance. Went back to bank, they checked the records and resent the release for the extra 700. (three times now) and Chase will not release the 700 I never received and has in fact took the next payment Tx sent. so instead of over 900 on card I only have about 200. this is theft and they won't send my calls to the proper dept. The guy at the phone said that this happens a lot and nothing I can do. And there is no option to transfer call to people who can.


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Comments


hrdcore says: (8 years ago)
 0
Well got hold of a supervisor. He promised he would deal with the dept to fix the problem. Told me to call in the morning. I did and no action yet. Talked to another "teller" and was given another fax # to send release. went to bank (mine) they sent another release to new fax #. I called back and they acknowledge receipt. and took it to the dept in charge. Now they say since there is no 700 on card they have to research how to pay back the 700 dollars since they took off the original 700 from the card. And don't know how to credit it back..... 3 grade math will tell them how much (8 grade if they went to public school) Now I may have to wait up another 10 days to get them to pay me back. If they do it at all




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